2.500 từ và cụm từ · 21 chủ đề
a transaction in which a customer replaces one purchased item with another
换货
a standard or result that a customer believes will be achieved
期望
to make an order or delivery happen more quickly
加快处理
additional product protection that continues beyond the standard warranty period
延长保修
a problem in a product that prevents correct operation
故障；缺陷
comments from customers about their experience with a product or service
反馈意见
additional assistance provided after a sale, installation, or repair
后续服务
to supply everything requested in a customer's order
履行；完成订单
repayment of all the money a customer paid
全额退款
a question or request for information from a customer
咨询
to put equipment or software into position and make it ready for use
安装
to examine a complaint carefully in order to discover what happened
调查
to authorize and send money back to a customer
发放退款
one product or service listed separately in an order
商品；项目
a client whose business is especially important to a company
重点客户
a shipment that arrives after the promised date or time
延迟送货
information about a person or organization that may buy something
销售线索
to communicate between people or groups so that they can work together
联络协调
continued preference for a company, brand, or service
客户忠诚度
to oversee an ongoing commercial relationship with a client
管理客户业务
to perform at the standard a customer anticipated
达到期望
a product listed in an order but absent from the delivered package
缺失商品
to change the details of an order before it is completed
修改
a promise to return the purchase price if the customer is not satisfied
退款保证
to discuss terms with another party in order to reach an agreement
谈判；协商
a metric based on how likely customers are to recommend a business
净推荐值
not eligible to be returned for repayment
不可退款的
to guide a new client through the steps required to begin receiving a service
接入新客户
a customer's request to buy specified products or services
订单
a unique identifier assigned to a customer's order
订单编号
Bán hàng, dịch vụ khách hàng và quan hệ khách hàng / Sales
谈判；协商
Định nghĩa tiếng Anh
to discuss terms with another party in order to reach an agreement
Trả lời một câu hỏi có từ này trong Đấu thường, Xếp hạng hoặc Luyện solo để mở khóa toàn bộ mục từ.