2.500 palavras e expressões · 21 temas
a transaction in which a customer replaces one purchased item with another
换货
a standard or result that a customer believes will be achieved
期望
to make an order or delivery happen more quickly
加快处理
additional product protection that continues beyond the standard warranty period
延长保修
a problem in a product that prevents correct operation
故障；缺陷
comments from customers about their experience with a product or service
反馈意见
additional assistance provided after a sale, installation, or repair
后续服务
to supply everything requested in a customer's order
履行；完成订单
repayment of all the money a customer paid
全额退款
a question or request for information from a customer
咨询
to put equipment or software into position and make it ready for use
安装
to examine a complaint carefully in order to discover what happened
调查
to authorize and send money back to a customer
发放退款
one product or service listed separately in an order
商品；项目
a client whose business is especially important to a company
重点客户
a shipment that arrives after the promised date or time
延迟送货
information about a person or organization that may buy something
销售线索
to communicate between people or groups so that they can work together
联络协调
continued preference for a company, brand, or service
客户忠诚度
to oversee an ongoing commercial relationship with a client
管理客户业务
to perform at the standard a customer anticipated
达到期望
a product listed in an order but absent from the delivered package
缺失商品
to change the details of an order before it is completed
修改
a promise to return the purchase price if the customer is not satisfied
退款保证
to discuss terms with another party in order to reach an agreement
谈判；协商
a metric based on how likely customers are to recommend a business
净推荐值
not eligible to be returned for repayment
不可退款的
to guide a new client through the steps required to begin receiving a service
接入新客户
a customer's request to buy specified products or services
订单
a unique identifier assigned to a customer's order
订单编号