多益詞彙

a transaction in which a customer replaces one purchased item with another

換貨

a standard or result that a customer believes will be achieved

期望；期待

to make an order or delivery happen more quickly

加速處理

additional product protection that continues beyond the standard warranty period

延長保固

a problem in a product that prevents correct operation

故障；缺陷

comments from customers about their experience with a product or service

回饋意見

additional assistance provided after a sale, installation, or repair

後續服務

to supply everything requested in a customer's order

履行；完成訂單

repayment of all the money a customer paid

全額退款

a question or request for information from a customer

詢問；諮詢

to put equipment or software into position and make it ready for use

安裝

to examine a complaint carefully in order to discover what happened

調查

to authorize and send money back to a customer

辦理退款；發放退款

one product or service listed separately in an order

商品；品項

a client whose business is especially important to a company

重要客戶；重點客戶

a shipment that arrives after the promised date or time

延遲送貨

information about a person or organization that may buy something

銷售線索

to communicate between people or groups so that they can work together

聯繫協調

continued preference for a company, brand, or service

客戶忠誠度

to oversee an ongoing commercial relationship with a client

管理客戶業務

to perform at the standard a customer anticipated

符合期望；達到預期

a product listed in an order but absent from the delivered package

漏寄商品；缺少的品項

to change the details of an order before it is completed

修改

a promise to return the purchase price if the customer is not satisfied

退款保證

to discuss terms with another party in order to reach an agreement

談判；協商

a metric based on how likely customers are to recommend a business

淨推薦值

to guide a new client through the steps required to begin receiving a service

引導新客戶開始使用服務

a customer's request to buy specified products or services

訂單

a unique identifier assigned to a customer's order

訂單編號