多益詞彙

a transaction in which a customer replaces one purchased item with another

換貨

a standard or result that a customer believes will be achieved

期望；期待

to make an order or delivery happen more quickly

加速處理

additional product protection that continues beyond the standard warranty period

延長保固

a problem in a product that prevents correct operation

故障；缺陷

comments from customers about their experience with a product or service

回饋意見

additional assistance provided after a sale, installation, or repair

後續服務

to supply everything requested in a customer's order

履行；完成訂單

repayment of all the money a customer paid

全額退款

a question or request for information from a customer

詢問；諮詢

to put equipment or software into position and make it ready for use

安裝

to examine a complaint carefully in order to discover what happened

調查

to authorize and send money back to a customer

辦理退款；發放退款

one product or service listed separately in an order

商品；品項

a client whose business is especially important to a company

重要客戶；重點客戶

a shipment that arrives after the promised date or time

延遲送貨

information about a person or organization that may buy something

銷售線索

to communicate between people or groups so that they can work together

聯繫協調

continued preference for a company, brand, or service

客戶忠誠度

to oversee an ongoing commercial relationship with a client

管理客戶業務

to perform at the standard a customer anticipated

符合期望；達到預期

a product listed in an order but absent from the delivered package

漏寄商品；缺少的品項

to change the details of an order before it is completed

修改

to discuss terms with another party in order to reach an agreement

談判；協商

a metric based on how likely customers are to recommend a business

淨推薦值

not eligible to be returned for repayment

不可退款的

to guide a new client through the steps required to begin receiving a service

引導新客戶開始使用服務

a customer's request to buy specified products or services

訂單

a unique identifier assigned to a customer's order

訂單編號