多益詞彙

an employee responsible for a client's business and service needs

客戶經理

to give a client professional information or recommendations

建議；提供專業意見

a claim that someone acted wrongly which has not yet been proven

指控；尚待證實的指控

to express regret for causing a customer a problem

道歉

a statement expressing regret for a mistake or inconvenience

道歉

to cause customers to become interested in a product or business

吸引

an order that cannot be filled until an unavailable product returns to stock

缺貨待補訂單；延後交貨的訂單

a mistake in the amount or details charged to a customer

帳單錯誤；計費錯誤

a concise set of instructions describing what a client wants from a project

客戶需求說明；專案需求簡介

an order for a large quantity of the same or related products

大批量採購訂單；大宗訂單

the loss of customers or subscribers over a period of time

客戶流失

a person or organization receiving professional services from a business

客戶；委託人

the continuing professional connection between a business and its client

客戶關係

the customers who regularly use a particular professional business or establishment

客群；常客群體

to complete a sales discussion by obtaining the customer's agreement to buy

促成交易；完成銷售

to seek or exchange information with someone before making a decision

諮詢；商議

a specialist paid to give professional advice to a client

顧問

a person designated to communicate on behalf of a client or organization

聯絡人

the percentage of prospects who complete a desired purchase or action

轉換率

a step taken to fix a problem and prevent it from happening again

矯正措施；改善措施

the parts, problems, or costs protected by a warranty or service plan

保固範圍；保障範圍

a person or organization that buys goods or services

顧客；客戶

the group of customers who regularly buy from a business

客戶群

the products, services, or solutions that customers require from a business

客戶需求

a summary of a customer's characteristics, preferences, and purchasing behavior

客戶資料；客戶概況

physical harm that reduces a product's value or usefulness

損壞

meeting the stated requirements to receive a refund or benefit

符合資格的；符合退款條件的

to refer a serious complaint to someone with greater authority

轉交上級處理

to perform better than a customer anticipated

超出期望