多益詞彙

information showing the current stage of an order

訂單狀態

repayment of only part of the money a customer paid

部分退款

not yet completed because a decision or action is still awaited

待處理的；尚待決定的

a short persuasive presentation intended to sell an idea or product

銷售推介；推銷簡報

to submit a request to buy products or services

下訂單

words expressing strong approval of a service or employee

讚揚；稱讚

to complete the administrative steps needed to prepare a customer's order

處理訂單

a person or organization that may become a customer

潛在客戶

a record of products or services that a customer bought previously

購買紀錄

to assess whether a possible customer has the need, authority, and resources to buy

評估潛在客戶是否具備購買條件

the amount or number of something included in an order

數量

a required amount that a salesperson or team is expected to sell

銷售定額；業績配額

to give a score showing the quality of a product or service

評分

a score showing how positively a customer evaluates something

評分

to suggest a product or service because you believe it is good

推薦

money returned to a customer after a purchase is canceled or unsatisfactory

退款

to return money that a customer paid

退款；退還款項

to repay someone for an expense they had to pay

償付費用；償還代墊款

work done to restore a damaged or faulty product to working condition

維修；修理

to restore damaged or faulty equipment to working condition

維修；修理

a customer who purchases from the same business more than once

回頭客

to provide a new product instead of one that is faulty or damaged

更換

a new item provided instead of one that is damaged or unsuitable

替換品

to notify a company that a product or service is not working correctly

通報問題；反映問題

to ask a seller or provider to return money paid

申請退款

a charge deducted from a refund for handling a returned product

退貨處理費；退貨手續費

to keep customers so that they continue using a business

留住客戶

a product that a customer sends back to the seller

退貨；退回的商品

a customer's written opinion about a product, service, or business

評論；評價