多益詞彙

a short written message used within an organization

備忘錄

a formal written communication used inside an organization

正式備忘錄

to require something because it is necessary for a purpose

需要

a short written message that provides information or a warning

通知；告示

an independent official who investigates complaints against an organization

申訴專員；獨立調查申訴的人員

the electronic folder that holds messages waiting to be sent

寄件匣；待寄郵件匣

to describe the main points of something without giving every detail

概述；說明要點

authorization allowing someone to do, use, or access something

許可；授權

the money charged for sending letters or packages by mail

郵資

an additional note written after the main text and signature of a letter

附言；信末補充說明

an official written message intended for everyone in a community or service area

公告；對大眾發布的正式通知

the reason why a document, action, or process exists

目的

to connect a telephone caller to the requested person or department

轉接電話；接通電話

to draw attention to something that may be a problem

提出疑慮；反映可能的問題

a document proving that money or goods have been received

收據；收訖憑證

a person or organization that receives a message or document

收件人

to confirm information or an arrangement again

再次確認

a remedy or compensation provided for a wrong, loss, or unfair situation

補救；賠償

a postal service that records delivery and usually requires a signature

掛號郵件；掛號郵寄服務

to make someone remember something they need to know or do

提醒

to answer a written or electronic message

回覆

to send an email response to the sender and every listed recipient

全部回覆；回覆寄件人與所有收件人

a formal or polite statement asking someone to do or provide something

請求；申請

to ask formally for something to be given or done

正式請求；要求

to settle a serious disagreement between people or organizations

解決爭議

to answer a customer or employee who has formally expressed dissatisfaction

回應投訴；回覆申訴

to call someone after being unable to speak with them earlier

回電

the greeting used at the beginning of a letter or formal message

信件開頭的稱呼語

to try to obtain official acceptance for a proposal or action

尋求核准；申請批准