托业词汇

an ongoing business relationship managed for a particular client

客户账户；客户业务

an employee responsible for a client's business and service needs

客户经理

to give a client professional information or recommendations

建议；提供专业意见

a claim that someone acted wrongly which has not yet been proven

指控

to express regret for causing a customer a problem

道歉

a statement expressing regret for a mistake or inconvenience

道歉

to cause customers to become interested in a product or business

吸引

an order that cannot be filled until an unavailable product returns to stock

延期交付订单

a mistake in the amount or details charged to a customer

账单错误

a concise set of instructions describing what a client wants from a project

客户项目说明

an order for a large quantity of the same or related products

大批量订单

the loss of customers or subscribers over a period of time

客户流失

a person or organization receiving professional services from a business

客户；委托人

the continuing professional connection between a business and its client

客户关系

to complete a sales discussion by obtaining the customer's agreement to buy

促成交易

to seek or exchange information with someone before making a decision

咨询；商议

a specialist paid to give professional advice to a client

顾问

a person designated to communicate on behalf of a client or organization

联系人

the percentage of prospects who complete a desired purchase or action

转化率

a step taken to fix a problem and prevent it from happening again

纠正措施

the parts, problems, or costs protected by a warranty or service plan

保修范围

a person or organization that buys goods or services

顾客；客户

the group of customers who regularly buy from a business

客户群

the products, services, or solutions that customers require from a business

客户需求

a summary of a customer's characteristics, preferences, and purchasing behavior

客户档案

physical harm that reduces a product's value or usefulness

损坏

meeting the stated requirements to receive a refund or benefit

符合退款条件的

to refer a serious complaint to someone with greater authority

升级处理

to perform better than a customer anticipated

超出期望