คำศัพท์ TOEIC

information showing the current stage of an order

订单状态

repayment of only part of the money a customer paid

部分退款

a customer who regularly uses a restaurant, hotel, theater, or similar establishment

常客；顾客

not yet completed because a decision or action is still awaited

待处理的

a short persuasive presentation intended to sell an idea or product

销售推介

to submit a request to buy products or services

下订单

words expressing strong approval of a service or employee

赞扬

to complete the administrative steps needed to prepare a customer's order

处理订单

a person or organization that may become a customer

潜在客户

a record of products or services that a customer bought previously

购买记录

to assess whether a possible customer has the need, authority, and resources to buy

评估销售线索

the amount or number of something included in an order

数量

a required amount that a salesperson or team is expected to sell

销售定额

to give a score showing the quality of a product or service

评分

to suggest a product or service because you believe it is good

推荐

money returned to a customer after a purchase is canceled or unsatisfactory

退款

to return money that a customer paid

退还款项

to repay someone for an expense they had to pay

报销；偿还

work done to restore a damaged or faulty product to working condition

维修

to restore damaged or faulty equipment to working condition

维修

a customer who purchases from the same business more than once

回头客

to provide a new product instead of one that is faulty or damaged

更换

a new item provided instead of one that is damaged or unsuitable

替换品

to notify a company that a product or service is not working correctly

报告问题

to ask a seller or provider to return money paid

申请退款

a charge deducted from a refund for handling a returned product

退货手续费

to keep customers so that they continue using a business

留住

a product that a customer sends back to the seller

退货

a customer's written opinion about a product, service, or business

评价