คำศัพท์ TOEIC

a transaction in which a customer replaces one purchased item with another

换货

a standard or result that a customer believes will be achieved

期望

to make an order or delivery happen more quickly

加快处理

additional product protection that continues beyond the standard warranty period

延长保修

a problem in a product that prevents correct operation

故障；缺陷

comments from customers about their experience with a product or service

反馈意见

additional assistance provided after a sale, installation, or repair

后续服务

to supply everything requested in a customer's order

履行；完成订单

repayment of all the money a customer paid

全额退款

a question or request for information from a customer

咨询

to put equipment or software into position and make it ready for use

安装

to examine a complaint carefully in order to discover what happened

调查

to authorize and send money back to a customer

发放退款

one product or service listed separately in an order

商品；项目

a client whose business is especially important to a company

重点客户

a shipment that arrives after the promised date or time

延迟送货

information about a person or organization that may buy something

销售线索

to communicate between people or groups so that they can work together

联络协调

continued preference for a company, brand, or service

客户忠诚度

to oversee an ongoing commercial relationship with a client

管理客户业务

to perform at the standard a customer anticipated

达到期望

a product listed in an order but absent from the delivered package

缺失商品

to change the details of an order before it is completed

修改

to discuss terms with another party in order to reach an agreement

谈判；协商

a metric based on how likely customers are to recommend a business

净推荐值

not eligible to be returned for repayment

不可退款的

to guide a new client through the steps required to begin receiving a service

接入新客户

a customer's request to buy specified products or services

订单

a unique identifier assigned to a customer's order

订单编号