คำศัพท์ TOEIC

the activity or total business of selling products and services

销售；销售额

a prediction of how much a company expects to sell in a future period

销售预测

a planned amount of sales that a person or business aims to achieve

销售目标

a person whose job is to sell products or services

销售人员

the degree to which customers are pleased with a product or service

满意度

a numerical result summarizing customer survey responses

满意度得分

to provide goods, assistance, or service to customers

为……服务

a location where a company inspects, repairs, or supports its products

服务中心

the overall standard of assistance a business provides to customers

服务质量

the total cost of order items before tax, shipping, or other charges

小计

specialist assistance provided for problems with equipment or software

技术支持

a trained worker who installs, tests, or repairs technical equipment

维修技术人员

a geographic area assigned to a salesperson or sales team

销售区域

a public statement in which a customer describes a positive experience

客户推荐语

to identify the cause of a technical problem and try to solve it

排查故障

protected by a warranty that is still valid

在保修期内

not yet settled or corrected despite earlier attempts

尚未解决的

a document or code that can be used instead of money for a future purchase

代金券

a written promise to repair or replace a product within a stated period

保修