2 500 слов и выражений · тем: 21
an ongoing business relationship managed for a particular client
客户账户；客户业务
an employee responsible for a client's business and service needs
客户经理
to give a client professional information or recommendations
建议；提供专业意见
a claim that someone acted wrongly which has not yet been proven
指控
to express regret for causing a customer a problem
道歉
a statement expressing regret for a mistake or inconvenience
道歉
to cause customers to become interested in a product or business
吸引
an order that cannot be filled until an unavailable product returns to stock
延期交付订单
a mistake in the amount or details charged to a customer
账单错误
a concise set of instructions describing what a client wants from a project
客户项目说明
an order for a large quantity of the same or related products
大批量订单
the loss of customers or subscribers over a period of time
客户流失
a person or organization receiving professional services from a business
客户；委托人
the continuing professional connection between a business and its client
客户关系
the customers who regularly use a particular professional business or establishment
客户群体
to complete a sales discussion by obtaining the customer's agreement to buy
促成交易
to seek or exchange information with someone before making a decision
咨询；商议
a specialist paid to give professional advice to a client
顾问
a person designated to communicate on behalf of a client or organization
联系人
the percentage of prospects who complete a desired purchase or action
转化率
a step taken to fix a problem and prevent it from happening again
纠正措施
the parts, problems, or costs protected by a warranty or service plan
保修范围
a person or organization that buys goods or services
顾客；客户
the group of customers who regularly buy from a business
客户群
the products, services, or solutions that customers require from a business
客户需求
a summary of a customer's characteristics, preferences, and purchasing behavior
客户档案
physical harm that reduces a product's value or usefulness
损坏
meeting the stated requirements to receive a refund or benefit
符合退款条件的
to refer a serious complaint to someone with greater authority
升级处理
to perform better than a customer anticipated
超出期望
Продажи, обслуживание и отношения с клиентами / Complaints
纠正措施
Определение на английском
a step taken to fix a problem and prevent it from happening again
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