escalate a ticket
v.L3 확장C1
지원 요청을 상위 담당자에게 넘기다
영어 정의 to send a support request to a higher level of expertise or authority
TOEIC 어휘
단어와 구문 2,500개 · 주제 21개
어휘 (100)
download
v. · B1 · L1to copy a file or program from a remote system to a local device
다운로드하다
encrypt
v. · B2 · L3to convert data into a protected form that unauthorized users cannot read
암호화하다
encryption
n. · B2 · L2the conversion of data into a protected form that unauthorized users cannot read
암호화; 암호화 기술
error message
n. · B1 · L1an on-screen notice stating that a computer problem has occurred
오류 메시지; 오류 알림
escalate a ticket
v. · C1 · L3to send a support request to a higher level of expertise or authority
지원 요청을 상위 담당자에게 넘기다
export
v. · B2 · L3to send data from a program into an external file or another system
데이터를 내보내다
firewall
n. · B2 · L3a security system that filters network traffic entering or leaving a system
방화벽
freeze
v. · B1 · L1to stop responding to commands without closing
멈추다; 응답하지 않다
hard drive
n. · B2 · L2a computer component that stores files and programs for long-term use
하드 드라이브; 하드 디스크
help desk
n. · B1 · L1a service point that answers users’ technical questions and reports problems
기술 지원 창구; 헬프데스크
homepage
n. · B1 · L1the main page of a website from which other pages can be reached
웹사이트 첫 화면; 홈페이지
hyperlink
n. · B2 · L2clickable text or an image that opens another digital location
하이퍼링크
import
v. · B2 · L3to bring data from an external source into a program or system
데이터를 가져오다; 불러오다
internet
n. · A2 · L1the global system that connects computer networks and online services
인터넷
internet access
n. · B2 · L2the ability or permission to connect to and use the internet
인터넷 접속; 인터넷 이용 권한
IT specialist
n. · B2 · L2an employee with expertise in computer systems and information technology
정보 기술 전문가; IT 담당자
join a video call
v. · A2 · L1to enter a live online conversation with video
영상 통화에 참여하다
laptop
n. · A2 · L1a portable computer with a built-in screen and keyboard
노트북 컴퓨터
log in
v. · A2 · L1to enter an online account by providing identifying information
로그인하다
log out
v. · A2 · L1to end an authenticated session in an online account or system
로그아웃하다; 로그인 상태를 종료하다
malware
n. · B2 · L2software created to damage systems, steal information, or misuse devices
악성 소프트웨어; 악성코드
microphone
n. · A2 · L1a device that captures a voice or other sound for digital communication
마이크; 마이크로폰
mouse
n. · A2 · L1a handheld device used to move a pointer and select items on a computer
마우스
mute
v. · A2 · L1to temporarily stop audio from being heard by other participants
음소거하다; 소리를 끄다
network
n. · A2 · L1a group of connected computers and devices that can share information
컴퓨터 네트워크; 네트워크
network outage
n. · C1 · L3a period when a computer network is unavailable
네트워크 중단; 네트워크 장애 시간
operating system
n. · B2 · L2the core software that manages a computer and allows programs to run
운영 체제
password
n. · A2 · L1a secret sequence of characters used to enter an account or system
비밀번호; 암호
peripheral
n. · C1 · L3an external device connected to a computer to add a function
주변 기기; 컴퓨터 주변 장치
phishing
n. · B2 · L2a fraudulent online attempt to obtain passwords or other sensitive information
피싱; 온라인 정보 탈취 사기