TOEIC 어휘

information showing the current stage of an order

주문 상태

repayment of only part of the money a customer paid

부분 환불

a customer who regularly uses a restaurant, hotel, theater, or similar establishment

단골 고객; 이용 고객

not yet completed because a decision or action is still awaited

처리 대기 중인; 결정이 나지 않은

a short persuasive presentation intended to sell an idea or product

판매를 위한 설득 발표; 영업 제안

to submit a request to buy products or services

주문하다

to complete the administrative steps needed to prepare a customer's order

주문을 처리하다

a person or organization that may become a customer

잠재 고객

a record of products or services that a customer bought previously

구매 내역

to assess whether a possible customer has the need, authority, and resources to buy

잠재 고객의 구매 가능성을 평가하다

the amount or number of something included in an order

수량; 양

a required amount that a salesperson or team is expected to sell

할당된 판매 목표; 판매 할당량

to give a score showing the quality of a product or service

평점을 매기다; 점수로 평가하다

a score showing how positively a customer evaluates something

평점; 평가 점수

to suggest a product or service because you believe it is good

추천하다

money returned to a customer after a purchase is canceled or unsatisfactory

환불; 환불금

to return money that a customer paid

환불하다; 대금을 돌려주다

to repay someone for an expense they had to pay

지출한 비용을 돌려주다; 비용을 정산해 주다

work done to restore a damaged or faulty product to working condition

수리

to restore damaged or faulty equipment to working condition

수리하다

a customer who purchases from the same business more than once

재구매 고객

to provide a new product instead of one that is faulty or damaged

교체하다

a new item provided instead of one that is damaged or unsuitable

교체품; 대체품

to notify a company that a product or service is not working correctly

문제를 알리다; 문제를 신고하다

to ask a seller or provider to return money paid

환불을 요청하다

a charge deducted from a refund for handling a returned product

반품 처리 수수료

to keep customers so that they continue using a business

고객을 유지하다; 계속 이용하게 하다

a product that a customer sends back to the seller

반품; 반품된 상품

a customer's written opinion about a product, service, or business

이용 후기; 상품평