TOEIC 어휘

a transaction in which a customer replaces one purchased item with another

교환

a standard or result that a customer believes will be achieved

기대; 기대 수준

to make an order or delivery happen more quickly

처리를 신속하게 진행하다

additional product protection that continues beyond the standard warranty period

연장 보증

a problem in a product that prevents correct operation

고장; 결함

additional assistance provided after a sale, installation, or repair

후속 서비스; 사후 지원

to supply everything requested in a customer's order

주문을 이행하다; 요구를 충족하다

repayment of all the money a customer paid

전액 환불

a question or request for information from a customer

문의

to put equipment or software into position and make it ready for use

설치하다

to examine a complaint carefully in order to discover what happened

조사하다

to authorize and send money back to a customer

환불금을 지급하다

one product or service listed separately in an order

품목; 항목

a client whose business is especially important to a company

핵심 고객; 주요 거래처

a shipment that arrives after the promised date or time

배송 지연; 늦게 도착한 배송

information about a person or organization that may buy something

잠재 고객 정보; 영업 단서

to communicate between people or groups so that they can work together

연락하며 조율하다

continued preference for a company, brand, or service

고객 충성도

to oversee an ongoing commercial relationship with a client

고객 거래 업무를 관리하다

to perform at the standard a customer anticipated

기대에 부응하다

a product listed in an order but absent from the delivered package

누락된 상품

to change the details of an order before it is completed

수정하다; 변경하다

a promise to return the purchase price if the customer is not satisfied

환불 보장

to discuss terms with another party in order to reach an agreement

협상하다; 협의하다

a metric based on how likely customers are to recommend a business

순추천지수

not eligible to be returned for repayment

환불이 불가능한

to guide a new client through the steps required to begin receiving a service

신규 고객의 서비스 이용을 안내하다

a customer's request to buy specified products or services

주문

a unique identifier assigned to a customer's order

주문 번호