TOEIC 어휘

an ongoing business relationship managed for a particular client

고객 거래 관계; 담당 고객 업무

to give a client professional information or recommendations

조언하다; 전문적인 의견을 제공하다

a claim that someone acted wrongly which has not yet been proven

혐의 제기; 아직 입증되지 않은 부정행위 주장

to express regret for causing a customer a problem

사과하다

a statement expressing regret for a mistake or inconvenience

사과

to cause customers to become interested in a product or business

관심을 끌다; 유치하다

an order that cannot be filled until an unavailable product returns to stock

재입고 후 이행할 주문; 품절로 배송이 미뤄진 주문

a mistake in the amount or details charged to a customer

요금 청구 오류

a concise set of instructions describing what a client wants from a project

고객의 프로젝트 요구 사항 요약

an order for a large quantity of the same or related products

대량 주문

the loss of customers or subscribers over a period of time

고객 이탈

a person or organization receiving professional services from a business

전문 서비스 고객; 의뢰인

the continuing professional connection between a business and its client

고객 관계

the customers who regularly use a particular professional business or establishment

고객층; 단골 고객 집단

to complete a sales discussion by obtaining the customer's agreement to buy

판매를 성사시키다

to seek or exchange information with someone before making a decision

의견을 구하다; 상의하다

a specialist paid to give professional advice to a client

전문 자문가; 컨설턴트

a person designated to communicate on behalf of a client or organization

연락 담당자

the percentage of prospects who complete a desired purchase or action

전환율

a step taken to fix a problem and prevent it from happening again

시정 조치

the parts, problems, or costs protected by a warranty or service plan

보증 범위

a person or organization that buys goods or services

고객; 구매 고객

the group of customers who regularly buy from a business

고객층

the products, services, or solutions that customers require from a business

고객의 필요; 고객 요구

a summary of a customer's characteristics, preferences, and purchasing behavior

고객 프로필; 고객 정보 요약

physical harm that reduces a product's value or usefulness

손상; 파손

meeting the stated requirements to receive a refund or benefit

환불이나 혜택을 받을 자격이 있는

to refer a serious complaint to someone with greater authority

상급자에게 이관하다; 상위 단계에서 처리하도록 넘기다

to perform better than a customer anticipated

기대를 뛰어넘다