영업, 고객 서비스와 고객 관계 / Clients
manage an account
v.L2 추가 집중B2
고객 거래 업무를 관리하다
영어 정의
to oversee an ongoing commercial relationship with a client
TOEIC 어휘
단어와 구문 2,500개 · 주제 21개
어휘 (110)
exchange
n. · B1 · L1a transaction in which a customer replaces one purchased item with another
교환
expectation
n. · B1 · L1a standard or result that a customer believes will be achieved
기대; 기대 수준
expedite
v. · B2 · L2to make an order or delivery happen more quickly
처리를 신속하게 진행하다
extended warranty
n. · B2 · L2additional product protection that continues beyond the standard warranty period
연장 보증
fault
n. · B1 · L1a problem in a product that prevents correct operation
고장; 결함
feedback
n. · B1 · L1comments from customers about their experience with a product or service
피드백; 이용 의견
follow-up service
n. · B2 · L2additional assistance provided after a sale, installation, or repair
후속 서비스; 사후 지원
fulfill
v. · B2 · L2to supply everything requested in a customer's order
주문을 이행하다; 요구를 충족하다
full refund
n. · B2 · L2repayment of all the money a customer paid
전액 환불
inquiry
n. · B1 · L1a question or request for information from a customer
문의
install
v. · B1 · L1to put equipment or software into position and make it ready for use
설치하다
investigate
v. · B2 · L2to examine a complaint carefully in order to discover what happened
조사하다
issue a refund
v. · B2 · L2to authorize and send money back to a customer
환불금을 지급하다
item
n. · B1 · L1one product or service listed separately in an order
품목; 항목
key account
n. · B2 · L2a client whose business is especially important to a company
핵심 고객; 주요 거래처
late delivery
n. · B2 · L2a shipment that arrives after the promised date or time
배송 지연; 늦게 도착한 배송
lead
n. · B1 · L1information about a person or organization that may buy something
잠재 고객 정보; 영업 단서
liaise
v. · C1 · L3to communicate between people or groups so that they can work together
연락하며 조율하다
loyalty
n. · B1 · L1continued preference for a company, brand, or service
고객 충성도
manage an account
v. · B2 · L2to oversee an ongoing commercial relationship with a client
고객 거래 업무를 관리하다
meet expectations
v. · B2 · L2to perform at the standard a customer anticipated
기대에 부응하다
missing item
n. · B2 · L2a product listed in an order but absent from the delivered package
누락된 상품
modify
v. · B1 · L1to change the details of an order before it is completed
수정하다; 변경하다
money-back guarantee
n. · B2 · L2a promise to return the purchase price if the customer is not satisfied
환불 보장
negotiate
v. · B2 · L2to discuss terms with another party in order to reach an agreement
협상하다; 협의하다
net promoter score
n. · C1 · L3a metric based on how likely customers are to recommend a business
순추천지수
nonrefundable
adj. · B2 · L2not eligible to be returned for repayment
환불이 불가능한
onboard a client
v. · B2 · L2to guide a new client through the steps required to begin receiving a service
신규 고객의 서비스 이용을 안내하다
order
n. · B1 · L1a customer's request to buy specified products or services
주문
order number
n. · B2 · L2a unique identifier assigned to a customer's order
주문 번호