TOEIC 어휘

the activity or total business of selling products and services

판매; 매출

a prediction of how much a company expects to sell in a future period

매출 예측

a planned amount of sales that a person or business aims to achieve

판매 목표; 매출 목표

the degree to which customers are pleased with a product or service

만족도

a numerical result summarizing customer survey responses

만족도 점수

to provide a product or service in exchange for payment

판매하다

to provide goods, assistance, or service to customers

~에게 서비스를 제공하다

a location where a company inspects, repairs, or supports its products

서비스 센터

the overall standard of assistance a business provides to customers

서비스 품질

the total cost of order items before tax, shipping, or other charges

소계

specialist assistance provided for problems with equipment or software

기술 지원

a trained worker who installs, tests, or repairs technical equipment

기술자; 설치·수리 기술 인력

a geographic area assigned to a salesperson or sales team

영업 담당 구역

a public statement in which a customer describes a positive experience

고객 추천 후기

to identify the cause of a technical problem and try to solve it

고장 원인을 찾아 해결하다

protected by a warranty that is still valid

보증이 적용되는; 보증 기간 내의

not yet settled or corrected despite earlier attempts

미해결된; 아직 해결되지 않은

a document or code that can be used instead of money for a future purchase

금액권; 바우처

a written promise to repair or replace a product within a stated period

제품 보증; 수리·교환 보증