TOEIC 어휘

to formally state that you want someone to provide or do something

요청하다; 요청을 제출하다

a short written message used within an organization

사내 메모; 업무 전달문

a formal written communication used inside an organization

공식 업무 메모; 사내 공문

to require something because it is necessary for a purpose

필요로 하다; 필요하다

an independent official who investigates complaints against an organization

옴부즈맨; 독립적인 고충 조사 담당자

the electronic folder that holds messages waiting to be sent

보낼편지함

to describe the main points of something without giving every detail

개요를 설명하다; 요점을 간략히 서술하다

authorization allowing someone to do, use, or access something

허가; 허락

the money charged for sending letters or packages by mail

우편 요금; 우송료

an additional note written after the main text and signature of a letter

추신

an official written message intended for everyone in a community or service area

공고; 대중을 대상으로 한 공식 안내문

the reason why a document, action, or process exists

목적

to connect a telephone caller to the requested person or department

전화를 연결하다

to draw attention to something that may be a problem

우려를 제기하다; 문제가 될 수 있는 사항을 알리다

a document proving that money or goods have been received

영수증; 수령증

a person or organization that receives a message or document

수신자; 받는 사람

to confirm information or an arrangement again

다시 확인하다; 재확인하다

a remedy or compensation provided for a wrong, loss, or unfair situation

피해 구제; 보상; 시정

a postal service that records delivery and usually requires a signature

등기 우편

to make someone remember something they need to know or do

상기시키다; 잊지 않도록 알려 주다

to answer a written or electronic message

답장하다; 회신하다

to send an email response to the sender and every listed recipient

전체 답장하다; 발신자와 모든 수신자에게 답장하다

a formal or polite statement asking someone to do or provide something

요청; 부탁

to ask formally for something to be given or done

공식적으로 요청하다; 요구하다

to settle a serious disagreement between people or organizations

분쟁을 해결하다

to answer a customer or employee who has formally expressed dissatisfaction

불만에 답변하다; 민원에 응답하다

to call someone after being unable to speak with them earlier

다시 전화를 걸다; 부재중 전화에 회신하다

the greeting used at the beginning of a letter or formal message

편지 첫머리의 인사말; 수신인을 부르는 말

to try to obtain official acceptance for a proposal or action

승인을 요청하다; 승인을 구하다