TOEIC語彙

a transaction in which a customer replaces one purchased item with another

商品の交換

a standard or result that a customer believes will be achieved

期待

to make an order or delivery happen more quickly

処理を早める；迅速に進める

additional product protection that continues beyond the standard warranty period

延長保証

a problem in a product that prevents correct operation

故障；不具合

comments from customers about their experience with a product or service

意見；フィードバック

additional assistance provided after a sale, installation, or repair

アフターサービス；後日の追加サポート

to supply everything requested in a customer's order

注文に応じて商品を供給する；履行する

repayment of all the money a customer paid

全額返金

a question or request for information from a customer

問い合わせ

to put equipment or software into position and make it ready for use

設置する；インストールする

to examine a complaint carefully in order to discover what happened

調査する

to authorize and send money back to a customer

返金を行う

one product or service listed separately in an order

品目；商品；注文の個別項目

a client whose business is especially important to a company

重要顧客；主要取引先

a shipment that arrives after the promised date or time

配送の遅れ；遅配

information about a person or organization that may buy something

見込み客の情報；営業の手がかり

to communicate between people or groups so that they can work together

連絡を取り合う；連携を調整する

continued preference for a company, brand, or service

顧客の支持；継続して利用する愛着や信頼

to oversee an ongoing commercial relationship with a client

顧客との取引を管理する

to perform at the standard a customer anticipated

期待に応える

a product listed in an order but absent from the delivered package

届いた荷物に入っていない商品；不足品

to change the details of an order before it is completed

変更する；修正する

to discuss terms with another party in order to reach an agreement

交渉する；協議する

a metric based on how likely customers are to recommend a business

ネット・プロモーター・スコア；顧客の推奨意向を示す指標

not eligible to be returned for repayment

払い戻し不可の

to guide a new client through the steps required to begin receiving a service

新規顧客のサービス利用開始を支援する

a customer's request to buy specified products or services

注文

a unique identifier assigned to a customer's order

注文番号