TOEIC語彙

a transaction in which a customer replaces one purchased item with another

商品の交換

a standard or result that a customer believes will be achieved

期待

to make an order or delivery happen more quickly

処理を早める；迅速に進める

additional product protection that continues beyond the standard warranty period

延長保証

a problem in a product that prevents correct operation

故障；不具合

comments from customers about their experience with a product or service

意見；フィードバック

additional assistance provided after a sale, installation, or repair

アフターサービス；後日の追加サポート

to supply everything requested in a customer's order

注文に応じて商品を供給する；履行する

repayment of all the money a customer paid

全額返金

a question or request for information from a customer

問い合わせ

to put equipment or software into position and make it ready for use

設置する；インストールする

to examine a complaint carefully in order to discover what happened

調査する

to authorize and send money back to a customer

返金を行う

one product or service listed separately in an order

品目；商品；注文の個別項目

a client whose business is especially important to a company

重要顧客；主要取引先

a shipment that arrives after the promised date or time

配送の遅れ；遅配

information about a person or organization that may buy something

見込み客の情報；営業の手がかり

to communicate between people or groups so that they can work together

連絡を取り合う；連携を調整する

continued preference for a company, brand, or service

顧客の支持；継続して利用する愛着や信頼

to oversee an ongoing commercial relationship with a client

顧客との取引を管理する

to perform at the standard a customer anticipated

期待に応える

to change the details of an order before it is completed

変更する；修正する

a promise to return the purchase price if the customer is not satisfied

返金保証

to discuss terms with another party in order to reach an agreement

交渉する；協議する

a metric based on how likely customers are to recommend a business

ネット・プロモーター・スコア；顧客の推奨意向を示す指標

not eligible to be returned for repayment

払い戻し不可の

to guide a new client through the steps required to begin receiving a service

新規顧客のサービス利用開始を支援する

a customer's request to buy specified products or services

注文

a unique identifier assigned to a customer's order

注文番号