TOEIC語彙

an ongoing business relationship managed for a particular client

担当顧客との取引関係；顧客業務

an employee responsible for a client's business and service needs

顧客担当マネージャー

to give a client professional information or recommendations

助言する；専門的な意見を伝える

a claim that someone acted wrongly which has not yet been proven

疑惑の申し立て；まだ証明されていない非難

to express regret for causing a customer a problem

謝罪する；おわびする

a statement expressing regret for a mistake or inconvenience

謝罪；おわび

to cause customers to become interested in a product or business

引き付ける；関心を引く

an order that cannot be filled until an unavailable product returns to stock

入荷待ちの注文；欠品による納品待ち

a mistake in the amount or details charged to a customer

請求ミス；請求内容の誤り

a concise set of instructions describing what a client wants from a project

顧客の要望をまとめた案件説明書

an order for a large quantity of the same or related products

大量注文；まとめ買いの注文

the loss of customers or subscribers over a period of time

顧客離れ；解約による顧客の流出

a person or organization receiving professional services from a business

依頼人；専門サービスを受ける顧客

the continuing professional connection between a business and its client

顧客との関係

to complete a sales discussion by obtaining the customer's agreement to buy

商談をまとめる；成約に至る

to seek or exchange information with someone before making a decision

相談する；協議する

a specialist paid to give professional advice to a client

コンサルタント；専門的な助言をする顧問

a person designated to communicate on behalf of a client or organization

連絡担当者；窓口となる人

the percentage of prospects who complete a desired purchase or action

購入や目的の行動に至る割合；コンバージョン率

a step taken to fix a problem and prevent it from happening again

是正措置

the parts, problems, or costs protected by a warranty or service plan

保証の適用範囲

a person or organization that buys goods or services

顧客；購入客

the group of customers who regularly buy from a business

顧客層；継続的な顧客の集まり

the products, services, or solutions that customers require from a business

顧客のニーズ

a summary of a customer's characteristics, preferences, and purchasing behavior

顧客プロフィール；顧客の特徴をまとめた情報

physical harm that reduces a product's value or usefulness

損傷；破損

meeting the stated requirements to receive a refund or benefit

返金や給付を受ける条件を満たした

to refer a serious complaint to someone with greater authority

上位の担当者に対応を引き継ぐ

to perform better than a customer anticipated

期待を上回る