TOEIC語彙

information showing the current stage of an order

注文状況

repayment of only part of the money a customer paid

一部返金

a customer who regularly uses a restaurant, hotel, theater, or similar establishment

常連客；利用客

not yet completed because a decision or action is still awaited

保留中の；処理待ちの

to submit a request to buy products or services

注文する；発注する

words expressing strong approval of a service or employee

称賛；褒め言葉

to complete the administrative steps needed to prepare a customer's order

注文を処理する

a person or organization that may become a customer

見込み客

a record of products or services that a customer bought previously

購入履歴

to assess whether a possible customer has the need, authority, and resources to buy

見込み客が購入に必要な条件を満たすか評価する

the amount or number of something included in an order

数量

a required amount that a salesperson or team is expected to sell

販売ノルマ；販売割当額

to give a score showing the quality of a product or service

評価点を付ける

a score showing how positively a customer evaluates something

評価点；評価

to suggest a product or service because you believe it is good

勧める；推薦する

money returned to a customer after a purchase is canceled or unsatisfactory

返金；払い戻し

to return money that a customer paid

返金する；払い戻す

to repay someone for an expense they had to pay

立て替えた費用を払い戻す；費用を精算する

work done to restore a damaged or faulty product to working condition

修理；修理作業

to restore damaged or faulty equipment to working condition

修理する

a customer who purchases from the same business more than once

繰り返し購入する顧客；リピーター

to provide a new product instead of one that is faulty or damaged

交換する

a new item provided instead of one that is damaged or unsuitable

交換品；代替品

to notify a company that a product or service is not working correctly

問題を報告する

to ask a seller or provider to return money paid

返金を申請する

a charge deducted from a refund for handling a returned product

返品手数料

to keep customers so that they continue using a business

顧客を維持する；引き続き利用してもらう

a product that a customer sends back to the seller

返品；返品された商品

a customer's written opinion about a product, service, or business

レビュー；顧客が書いた評価