TOEIC語彙

to formally state that you want someone to provide or do something

依頼する；要望を出す

a short written message used within an organization

社内文書；業務連絡のメモ

a formal written communication used inside an organization

正式な社内連絡文書；覚書

to require something because it is necessary for a purpose

必要とする

an independent official who investigates complaints against an organization

オンブズマン；苦情を調査する独立した担当者

the electronic folder that holds messages waiting to be sent

送信トレイ；送信待ちメールの保管先

to describe the main points of something without giving every detail

概要を述べる；要点を説明する

authorization allowing someone to do, use, or access something

許可

the money charged for sending letters or packages by mail

郵便料金；郵送料

an additional note written after the main text and signature of a letter

追伸；追記

an official written message intended for everyone in a community or service area

公示；一般向けのお知らせ

the reason why a document, action, or process exists

目的

to connect a telephone caller to the requested person or department

電話を取り次ぐ；相手につなぐ

to draw attention to something that may be a problem

懸念を伝える；心配な点を申し出る

a document proving that money or goods have been received

領収書；受領書

a person or organization that receives a message or document

受信者；宛先の相手

to confirm information or an arrangement again

再確認する

a remedy or compensation provided for a wrong, loss, or unfair situation

救済；補償；是正

a postal service that records delivery and usually requires a signature

書留郵便

to make someone remember something they need to know or do

思い出させる；念を押して伝える

to answer a written or electronic message

返信する

to send an email response to the sender and every listed recipient

全員に返信する

a formal or polite statement asking someone to do or provide something

依頼；要請

to ask formally for something to be given or done

正式に依頼する；要請する

to settle a serious disagreement between people or organizations

紛争を解決する

to answer a customer or employee who has formally expressed dissatisfaction

苦情に対応する；苦情に回答する

to call someone after being unable to speak with them earlier

折り返し電話をかける

the greeting used at the beginning of a letter or formal message

手紙の冒頭の呼びかけ；書き出しのあいさつ

to try to obtain official acceptance for a proposal or action

承認を求める