key account
n.L2 অতিরিক্ত মনোযোগB2
重点客户
ইংরেজি সংজ্ঞা a client whose business is especially important to a company
উত্তর দিয়ে আনলক করুন
ক্যাজুয়াল লড়াই, র্যাংকড বা একক অনুশীলনে এই শব্দ থাকা কোনো প্রশ্নের উত্তর দিয়ে সম্পূর্ণ তথ্য আনলক করুন।
TOEIC শব্দভান্ডার
২,৫০০ শব্দ ও শব্দগুচ্ছ · 21 বিষয়
শব্দভান্ডার (১১০)
exchange
n. · B1 · L1a transaction in which a customer replaces one purchased item with another
换货
expectation
n. · B1 · L1a standard or result that a customer believes will be achieved
期望
expedite
v. · B2 · L2to make an order or delivery happen more quickly
加快处理
extended warranty
n. · B2 · L2additional product protection that continues beyond the standard warranty period
延长保修
fault
n. · B1 · L1a problem in a product that prevents correct operation
故障；缺陷
feedback
n. · B1 · L1comments from customers about their experience with a product or service
反馈意见
follow-up service
n. · B2 · L2additional assistance provided after a sale, installation, or repair
后续服务
fulfill
v. · B2 · L2to supply everything requested in a customer's order
履行；完成订单
full refund
n. · B2 · L2repayment of all the money a customer paid
全额退款
inquiry
n. · B1 · L1a question or request for information from a customer
咨询
install
v. · B1 · L1to put equipment or software into position and make it ready for use
安装
investigate
v. · B2 · L2to examine a complaint carefully in order to discover what happened
调查
issue a refund
v. · B2 · L2to authorize and send money back to a customer
发放退款
item
n. · B1 · L1one product or service listed separately in an order
商品；项目
key account
n. · B2 · L2a client whose business is especially important to a company
重点客户
late delivery
n. · B2 · L2a shipment that arrives after the promised date or time
延迟送货
lead
n. · B1 · L1information about a person or organization that may buy something
销售线索
liaise
v. · C1 · L3to communicate between people or groups so that they can work together
联络协调
loyalty
n. · B1 · L1continued preference for a company, brand, or service
客户忠诚度
manage an account
v. · B2 · L2to oversee an ongoing commercial relationship with a client
管理客户业务
meet expectations
v. · B2 · L2to perform at the standard a customer anticipated
达到期望
missing item
n. · B2 · L2a product listed in an order but absent from the delivered package
缺失商品
modify
v. · B1 · L1to change the details of an order before it is completed
修改
money-back guarantee
n. · B2 · L2a promise to return the purchase price if the customer is not satisfied
退款保证
negotiate
v. · B2 · L2to discuss terms with another party in order to reach an agreement
谈判；协商
net promoter score
n. · C1 · L3a metric based on how likely customers are to recommend a business
净推荐值
nonrefundable
adj. · B2 · L2not eligible to be returned for repayment
不可退款的
onboard a client
v. · B2 · L2to guide a new client through the steps required to begin receiving a service
接入新客户
order
n. · B1 · L1a customer's request to buy specified products or services
订单
order number
n. · B2 · L2a unique identifier assigned to a customer's order
订单编号