مفردات TOEIC

to formally state that you want someone to provide or do something

提出请求

a short written message used within an organization

备忘录

a formal written communication used inside an organization

正式备忘录

to require something because it is necessary for a purpose

需要

a short written message that provides information or a warning

通知

an independent official who investigates complaints against an organization

申诉专员

the electronic folder that holds messages waiting to be sent

发件箱

to describe the main points of something without giving every detail

概述

authorization allowing someone to do, use, or access something

许可

the money charged for sending letters or packages by mail

邮资

an additional note written after the main text and signature of a letter

附言

an official written message intended for everyone in a community or service area

公众通知

the reason why a document, action, or process exists

目的

to connect a telephone caller to the requested person or department

接通电话

to draw attention to something that may be a problem

提出疑虑

a document proving that money or goods have been received

收据

a person or organization that receives a message or document

收件人

to confirm information or an arrangement again

再次确认

a remedy or compensation provided for a wrong, loss, or unfair situation

补偿；纠正

a postal service that records delivery and usually requires a signature

挂号邮件

to answer a written or electronic message

回复

to send an email response to the sender and every listed recipient

回复全部收件人

a formal or polite statement asking someone to do or provide something

请求

to ask formally for something to be given or done

正式要求

to settle a serious disagreement between people or organizations

解决争议

to answer a customer or employee who has formally expressed dissatisfaction

回应投诉

to call someone after being unable to speak with them earlier

回电话

the greeting used at the beginning of a letter or formal message

称呼语

to try to obtain official acceptance for a proposal or action

寻求批准